Policy

Ceiara Collection – No Refund & Shipping Policy

All Sales Are Final

At Ceiara Collection, all sales are FINAL. Due to the nature of our products and for hygiene reasons, we do not offer refunds, returns, or exchanges once an order has been placed.

Please ensure that all order details (including product type, length, texture, and shipping address) are correct before completing your purchase.

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Order Processing

• Orders are processed within 2–5 business days (excluding weekends and holidays).
• Once your order has been processed, you will receive a confirmation email with tracking information.

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Shipping

• Ceiara Collection is not responsible for delayed, lost, or stolen packages once the order has been shipped.
• Shipping times may vary due to carrier delays, weather conditions, or high-volume periods.
• Please ensure your shipping address is accurate. Orders shipped to an incorrect address provided by the customer will not be replaced or refunded.

Incorrect or Damaged Orders

If you receive an incorrect item or your order arrives damaged, please contact us within 48 hours of delivery at [your email here] with:
• Your order number
• Clear photos of the issue

We will review the claim and resolve it accordingly. Claims submitted after 48 hours will not be honored.

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Chargebacks & Fraud

Any chargebacks or fraudulent claims will be disputed with proof of delivery and order confirmation. Customers who file chargebacks may be banned from future purchases.

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Agreement

By purchasing from Ceiara Collection, you acknowledge and agree to this No Refund & Shipping Policy.